SysAid Product Description

SysAid is IT management software designed to save you time and money. Combining help desk and asset management into a single, friendly package, SysAid raises IT management to a new level.

How is SysAid different from other help desk software?

• SysAid is built specifically for IT management. It can better meet the demands of organizations seeking internal help desk.

• SysAid is the only IT software to offer full communication abilities. SysAid not only lets users send Email, SMS, and instant messages to one another--it can even contact them itself, automatically. Time-consuming phone calls are replaced with modern, efficient communication.

• SysAid offers minimal setup and maintenance time. Available as either an installed solution or an online hosted solution, SysAid provides record-speed implementation and integration.

• SysAid works on multiple platform environments, such as Windows and Linux.

• SysAid offers an all-in-one solution. A single interface provides help desk, remote control, asset management, IT activity analysis tools, and more.

• Fit for technical and non-technical users, SysAid is intuitive and easy to use.

How will SysAid benefit your organization?

• Improved Service Quality ? With SysAid, IT can respond faster to service requests. This means not only resource savings, but also increased end-user satisfaction.

• Increased Productivity ? SysAid raises IT productivity and overall system availability by cutting down time spent on administration maintenance.

• Tighter asset control ? Using SysAid, you can control and view the details of all assets under IT responsibility. Make sure software is licensed, hardware is updated, etc.

• Lower costs ? SysAid enforces a professional methodology.

What are some of SysAid's features?

• Help Desk

• Based on parameters such as category and location, service requests can be configured to automatically reroute, change their priority or due date, and perform other actions.
• Service requests can be sorted according to user, due date, and other fields.
• Administrators can create escalation rules.
• Service requests can be placed in a knowledgebase, which can be easily searched.
• End users and administrators are automatically notified about new, modified, and escalated service requests.

• Asset Management

• Desktops, laptops, and other assets are listed and grouped using an automatic deployment tool.
• Hardware and software changes are updated automatically.
• Machines can be fully remote controlled by administrators.
• Easy integration to external purchasing and ordering systems via XML.
• All reported changes are saved in a permanent ?computer record,? which contains hardware/software and service history.

• Reports and Analysis

• Automatic reports on help desk activity, service quality, hardware/software inventory, and more.
• Reports can be configured to match administrators' needs.

SysAid sets a higher standard in IT management software. Unlike other help desk software, SysAid specializes in IT, built exclusively for organizations' internal use. It's professional software for professional people.